Proof instead of your word against theirs.
Prove what was in the package
If a customer claims an ordered item was missing, without proof it's your word against theirs – and the store usually bears the risk. That's why fulfillment centers document package contents with a photo while packing. The OPAL brings this to your OXID store: photos firmly linked to the order – manually in the admin area or automatically via the packing station software.
What the OPAL solves for you
Proof while packing: photos of the package contents are attached directly to the order – with timestamp and source.
Manual or automatic: via webcam and upload in the admin area, or automatically via an open interface from packing station, ERP or WMS software.
Stored securely: the photos are not publicly accessible, only via the admin area – with a configurable retention period.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven, solid foundation that needs to be adapted to your system landscape and integrated into your store.
Features at a glance
OXID
<OPAL/>
Photos on the order
Any number of photos per order, each with timestamp and source (manual or named terminal). You can view them with one click in the "Packing photos" section of the order.
Manual option without hardware
Capture via webcam or upload a file directly in the order view – for stores without packing station hardware. Manual uploads are visible immediately.
Open interface for packing stations, ERP and WMS
A secured endpoint to which any packing station software or ERP/WMS system can send the order number and photo – with no vendor-specific integration needed.
One token per terminal
Each packing station terminal gets its own token, which can be revoked in the admin area. If a terminal is compromised, you block it individually without affecting the others.
Controllable approval
Automatically imported photos appear immediately or only after approval in the admin area – per upload, not globally and retroactively. This keeps you in control of what becomes visible and when.
Stored securely, with retention period
The photos are stored outside the publicly accessible area and can only be retrieved via a logged-in admin session – there is no public URL. A configurable period deletes them automatically; for open complaint cases, this can be extended per order.
Who is the OPAL for?
Warehouse and shipping management
You are responsible for outgoing goods. Customers occasionally claim an ordered item wasn't in the shipment – without proof, it's your word against theirs.
What the OPAL delivers here
While packing, you capture the package contents with a photo, firmly linked to the order. In case of a complaint, you have reliable proof – manually via webcam or automatically via the packing station software.
Frequently asked questions
Price
€35/month
OPALs are also available in subscription packages.