Your regular customers order on their own. Your inside sales team gets its time back.
One-click spare parts from the machine fleet, variant filters with CAD download, real-time prices from SAP – without your team having to handle every order manually.
Sound familiar?
Four situations we hear about from mid-sized industrial companies
If any of these apply to you, we should talk.
The service technician at the customer's site calls: “Which filter fits the machine built in 2018, series 4711?” Your inside sales team searches SAP, checks with the warehouse, calls back. Several times a day.
The design engineer at your OEM customer downloads the data sheet – the variant doesn't fit. Three emails back and forth, the wrong resolution in the STEP file, a new request. A week passes before the order comes in.
The platform is outdated or no longer cost-effective. Licenses, hosting and specialist hours keep rising – switching seems risky. Nobody dares to attempt a big-bang migration.
Orders over €5,000 need approval from the buyer – everyone handles it by email, and every morning the plant manager reads through 30 requests and sends back 30 confirmations.
Persona: plant operator
Fewer calls, more self-service
Your customer selects their machine – and sees operating hours, maintenance status and assigned wear parts with an exploded view. One click to the right spare part, based on model and year of manufacture.
- Personalized customer store – everyone sees their own machines, spare parts and terms
- Parts catalog with exploded views and hotspot function
- Live queries for availability, prices and delivery times from the ERP
- Machine fleet with operating hours, maintenance status and service history
- Book service appointments directly – no phone call needed
“The implementation offers our customers decisive advantages in terms of technical and logistical information and enables greater efficiency and quality in procurement.”
Thomas Czech
Head of Service Spare Parts Management, GROB-WERKE
Hex bolt M12×50 1.4571
Hex bolt M12×50 1.4571 (fine thread)
Hex bolt M12×50 1.4571 (left-hand thread)
“With our digital tools, we can now offer our customers a level of service that would never have been possible offline. Customer-specific access to real-time information such as availability and prices gives our customers measurable efficiency gains.”
Markus Fischer
Managing Director, Voß Edelstahlhandel GmbH & Co. KG
Persona: OEM design engineer
A variant filter that cuts ordering from days to hours
Your OEM customer filters components by technical attributes, downloads the matching data sheet + STEP file right from the product, sees the real-time price based on their terms – and orders using their own part numbers and match codes.
- Variant filter with any number of technical attributes (thread x material x size x standard)
- Versioned data sheets + STEP/IGES files directly on the product
- Real-time prices and availability from the ERP – including customer-specific terms
- Customers assign their own part numbers and match codes for their ERP system
- Interface to the customer's ERP system (EDI document exchange)
Before / after
What changes for your team in practice
Inside sales searches SAP for the right spare parts – three calls a day per machine.
Plant operators select their machine after logging in, click the right part in the exploded view – and order directly at their agreed terms.
The design engineer downloads a data sheet – the variant doesn't fit. Three emails back and forth, one week until the order confirmation.
The design engineer filters by 5 attributes, downloads a versioned STEP file and orders at the live price. Order confirmation within hours.
Orders above the approval limit go by email to three different people.
Multiple buyers per account with a configurable workflow – budget limits, approval thresholds, push notifications. One click to approve.
Product and customer data in PIM, ERP and the platform – maintained in three places, often inconsistent.
OXID4SAP integration – inventory, prices and product data in real time from the ERP. One single source.
Customer story
How GROB-WERKE digitized its B2B service
A market leader in mechanical engineering with more than 6,600 employees and 5 production plants worldwide. The challenge: moving the spare parts and service business onto a single portal – with extremely high product and process complexity.
Personalized customer store
Every GROB customer gets an individual store with their machines, spare parts and customer-specific prices. Live queries for material stock and terms make ordering reliable.
Parts catalog with exploded views
Integration of the parts catalog including exploded views and hotspot function. The right parts for repairs and maintenance can be identified quickly.
Roles, permissions & approval workflows
Built-in approval workflow for larger organizations. Self-management of buyers, budgets and permissions – from the specialist at the machine to the purchasing department.
SAP integration & OCI connection
OXID4SAP from partner PROCLANE as a complete solution for SAP integration. OCI connection to the customer's ERP system – full control over access and orders.
The result: GROB4CARE
24/7 online availability, one portal for 6,600 employees worldwide, exclusively for GROB customers – with reliable real-time information on availability and price.
Read the full case studyCompliance & data sovereignty
Traceable records, built for EU requirements – your data
German Supply Chain Act (LkSG)
Supplier records, risk categories and inspection reports directly in the store. Audit trails for all orders, price changes and data changes.
CE marking & machine safety
Declarations of conformity, data sheets and wiring diagrams for each machine in the customer login. Certificates as PDF at the click of a button.
Data sovereignty
Hosting in German data centers available. Full control over your data. No data in third countries without your consent.
Rollout
No big bang. Your day-to-day business keeps running.
The new platform is built in parallel. Switch over when you're ready.
2–3 weeks
Discovery workshop
Which machine data, which customer structures, which ERP processes? Requirements become concrete and the effort transparent – before you sign a contract.
10–14 weeks
Parallel build
Existing systems stay live. Weekly demos. Pilot customers start testing in week 8.
Go-live
Soft launch & cutover
First selected pilot customers, then all regular customers. We only switch over once everything is right.
References
What our industrial customers say
“With the launch of our online store, we are creating a new sales channel that enables much closer and stronger customer relationships and supports us in optimizing our internal processes. The implementation offers our customers decisive advantages in terms of technical and logistical information.”
Thomas Czech
Head of Service Spare Parts Management, GROB-WERKE
“In the beginning, everyone said that selling online would cost us customer loyalty. But the opposite is true. Customer-specific access to real-time information such as availability and prices gives our customers measurable efficiency gains. And that significantly increases customer loyalty.”
Markus Fischer
Managing Director, Voß Edelstahlhandel GmbH & Co. KG
Where does your inside sales team spend most of its time – on calls or on advising customers?
In the intro call, we'll look at your situation together: Which customers, which machines or components, which ERP processes? What can move to self-service right away, and where is the biggest impact?
Let's talk about
your situation
20 minutes, free, no sales pitch. We'll get back to you within one business day with suggested times.
Phone
+49 761 36889-0